Frequently Asked QuestionsHow long will it take to get my order? Do you ship overseas? Do you custom make neons? Can you order a neon from a manufacturer? I need the item right away. Will you be able to ship it faster? Do you have a retail store that I can visit? I received an item, and just don't like it. What can I do? What is your return policy? What Methods of Payment do you accept? What are your shipping charges? How long will it take to get my order?
We make every effort to send out your order within three days after your order. The orders are sent out via UPS ground service. Delivery time varies depending on your location, but generally takes between three to five business days.
Back to Top ^Do you ship overseas?
Yes, however you will have to pay for shipping. To overseas destinations, we generally ship via the US Post Office. Please contact us for a shipping quote.
Back to Top ^Do you custom make neon signs?
No we do not manufature neon signs.
Back to Top ^Can you order a neon from a manufacturer?
No, however we have stock in our warehouse that is not on the website, so let us know what you're looking for and we'll notify you if we have it in stock.
Back to Top ^I need the item right away. Will you be able to ship it faster?
Yes. Additional shipping charges will apply to express shipments. In some cases, overnight shipping of our items may be costly because of the size and dimensions of products shipped.
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<Do you have a retail store that I can visit?
We have seasonal stores which are open during the Christmas season (generally from November through January). Our Christmas stores are generally located in the Houston metro, the Boston metro, the Dallas metro, and the Kansas City metro. Exact dates and locations will be available in our newsletter as we get nearer to the seasonSubscribe to our newsletter to get updates on upcoming store locations. Please look at About Us or Store Locations for more information on locations.
Back to Top ^I received an item, and just don't like it. What can I do?
We will replace broken, damaged, or incorrectly shipped items. However, we can not return or refund items for any other reason. If you have any questions regarding an item, please let us know prior to purchasing it.
Back to Top ^What is your return policy?
In the unlikely event that you receive an incorrect or damaged item, please contact us immediately by calling (816) 547-4600 or email us at contact@pubdecor.com. If you received an incorrect item we will re-ship the correct item at our expense as quickly as possible. Our items are carefully packed for shipping, however due to the fragile nature of some of our products, breakage does occur. If you receive a broken or damaged item, please let us know right away, and we will replace the item as quickly as possible. All sales are final. We can not refund or replace orders for any reason other than damage or incorrectly shipped items.
Back to Top ^What Methods of Payment do you accept?
We accept Visa, MasterCard, and American Express as method of payments. Your credit card will not be charged until your order has been shipped. We use a secure server for the transmission of all credit card and personal information.
Back to Top ^What are your shipping charges?
Shipping charges are as follows:
UPS Ground Shipping Shipping Cost
Under $25
$25-49
$50-74
$75-99
$100-149
$150-199
Over $200
$8
$12
$14
$18
$21
$25
$0 (FREE SHIPPING)
USPS Priority Mail Shipping Cost
Under $25
$25-49
$50-74
$75-99
$100-149
$150-199
Over $200
$13
$20
N/A
N/A
N/A
N/A
$0 (FREE SHIPPING)
Note: On quantities of three or less glassware, there will be a $10 shipping surcharge. Please order four or more glassware to avoid the surcharge. You can mix and match from any brand! Back to Top ^
